Privacy Statement

This Privacy Policy explains how Bovegas collects, uses and protects the personal information you give us when you use our online casino services. We take privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect a range of data to provide and secure your account, process payments and comply with legal obligations. The main categories are personal data, technical data and transactional data.

Personal data

This includes information you provide when registering or verifying your account, such as your name, date of birth, email address, telephone number, residential address and identity documents where required for verification. We may also record communications with our support team.

Technical data

We automatically collect technical details when you visit our site, including IP address, device type, browser, operating system, language settings and session data. This information helps us maintain site performance, investigate security incidents and detect fraudulent activity.

Transactional data

Transactional data covers your deposit and withdrawal history, payment method details, bets and game activity. We record this information to process transactions, manage accounts and meet regulatory and audit requirements.

How we use your information

We use your data to create and administer your account, process payments, provide customer support, and detect and prevent fraud. We also use aggregated or anonymised data to monitor site usage and improve our services. Where required by law or to protect players, we may use data for responsible gambling checks and dispute resolution.

Data protection and storage

We protect personal data using appropriate technical and organisational measures, including encryption in transit and access controls. Data is stored only for as long as necessary to fulfil the purposes described or to meet legal and regulatory obligations. We limit access to your information to authorised personnel and approved service providers.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, and analyse site performance. Some cookies are essential for account functionality, while others help us understand how you use the site. You can manage cookie settings through your browser, but disabling certain cookies may affect site features.

Your rights

You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you, subject to our obligation to retain certain records for legal or regulatory reasons. You may also object to or restrict processing in certain circumstances.

Access, correction and deletion

To exercise your rights or to request a copy of your data, please contact our privacy team at [email protected]. We will respond to verifiable requests and provide guidance on any further steps or required identity checks.

Information sharing and third parties

We may share your information with trusted third parties that provide services on our behalf, such as payment processors, identity verification providers and fraud prevention partners. We do not sell personal data to third parties. Where data is shared, we require partners to protect it in line with this policy and applicable laws.

Privacy policy updates

We may update this policy from time to time. Any significant changes will be published on this page and, where appropriate, notified to you directly. Please check this page regularly to stay informed about how we handle your personal information.