Responsible Gambling

At Bovegas we take safer gambling seriously. We want every player to enjoy themselves while staying in control, so we provide practical tools, clear guidance and direct support to help manage play. This page explains our approach to player protection, the activity controls you can use, warning signs to watch for and where to find professional help if you need it.

Player protection principles

We put player safety first by offering transparent controls and prompt support. We are committed to fair play, privacy of your account information and timely action wherever gambling behaviour causes concern. Our goal is to enable controlled play and to intervene when necessary to protect customers.

Activity-control tools

You can control your account activity at any time using the settings in your account area or by contacting our support team via live chat. We offer a range of tools that let you tailor your play to your needs and finances.

How to set limits

Limits are quick to apply in your account. Choose daily, weekly or monthly deposit limits, set session time reminders or opt for a temporary time-out. If you prefer, our support team can apply limits for you after verifying your identity.

What limits do

Limits restrict the amount you can deposit or the time you can spend playing, and they take effect immediately. They are practical tools to help stick to a budget and to reduce the chance of impulsive decisions.

Deposit limits

You can set deposit limits that suit your budget. Options include daily, weekly and monthly limits that prevent further deposits once the limit is reached. Changing or removing limits may require a cooling-off period to ensure they are not altered impulsively.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These are separate from deposit limits and are useful if you prefer to manage net spend rather than only incoming funds.

Time limits and account breaks

Session time reminders and forced breaks help limit continuous play. You can choose regular reminders or request a time-out for a set number of days. Time-outs are applied immediately and suspend play until they expire or are manually lifted following our verification process.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a defined period. During self-exclusion we will not allow your account to be reactivated and we will help with signposting to support services. You can request self-exclusion through your account settings or by contacting support.

Signs of problematic behaviour

Watch for signs such as chasing losses, playing for longer than intended, borrowing to play or neglecting work and relationships due to gambling. If you or someone close to you notices these behaviours, consider using our tools or seeking help immediately.

Tips for maintaining control

Practical steps include setting clear deposit and time limits, sticking to a preset gaming budget, taking regular breaks, avoiding gambling when stressed or under the influence and using session reminders. Share account access with a trusted friend or family member if you need extra accountability.

Professional help and support organisations

If you need specialist help, organisations available in the UK include GamCare, Gamblers Anonymous and NHS services for mental health support. Our team can provide contact details and support options, and will assist with account controls, self-exclusion and signposting to professional services.